Karbonic – technical communication services

  • MANUALS & GUIDELINES

  • MARKETING MATERIALS

  • TECHNICAL DATASHEETS

TECHNICAL COMMUNICATION

in a few words

Technical communication consists of designing, writing and illustrating technical documents such as manuals, data sheets, manuals or advanced marketing materials.

All this in a way that is reusable, easily maintainable and understandable by the user. More and more manuals are intended to be carried on a smartphone or tablet. This is a logical evolution intended to bring more comfort to users.

Virtual or augmented reality represents new ways of presenting information and making it easier to understand. We invite you to consult our dedicated section to learn more.

Some present these technologies, which we have mastered for several years, as a universal solution. However, keep in mind that you are not going to put on your virtual reality headset to turn on your new TV.

The design of an instruction manual or simple leaflet requires communication through text and images. Essentially through the image for the first time you get to grips with it.

It goes without saying that a mastery of tools, standards and technologies is imperative. This is a discipline that brings together several professions: writers, translators, draftsmen, computer engineers and project managers.

THE BASICS

The essential services of technical communication

Editing & Translation

You’re caught up in the design of your product, there’s a lot to manage. This is where a technical writer comes in, who, like any specialist, applies his discipline with rigour and precision. He relieves you of the task of writing your instructions, manuals or promotional texts.

The same goes for the translation. No need to entrust this task to a colleague. Our translators work quickly and daily in the technical, medical and watchmaking fields. They have professional tools at their disposal which ensure a high degree of consistency in their translations. They guarantee the correct management of the terms used and the re-use of existing translations.

Management & Publication

Managing a documentary database can sometimes be a difficult task.

Employees or subcontractors follow one another over the years. A document has been translated into different languages but is no longer up to date. Not to mention the evolution of software. One will have worked with Word, another Framemaker or Indesign.

This is why we offer tools and skills to enable you to standardise the management of your documents. Documentation that evolves over time, with controlled costs and quality, is a project in its own right.

We have in-house skills (IT, development) and a vast network of service providers (printers, developers, web services, etc.) which make the tasks of publication clear and simple.

Document engineering

At the beginning of the 2000s, IBM realised that its very large number of documents needed to be standardised. This is a problem that neither you nor we could address in the way they did. IBM therefore designed DITA. It is an architecture for the creation, production and distribution of technical information.

Creating reusable documentation, reducing costs and tracking versions requires tools and know-how. You are not going to create the plans of your future machine under Paint, you are going to use Inventor or Solidworks.

Similarly, to create a coherent set of documents, we use tools such as XMetal, Flare or FrameMaker. There is a world of difference between producing letters in Word and ensuring that the content of your documentation is publishable in different languages, different versions and different formats.

3D, photorealism, virtual reality

Your 3D design files are extremely useful for your communication.
Even before the start of production, we can :

  • generate realistic photo renderings for your promotion,
  • create a virtual showroom,
  • produce a maintenance animation

and present the commissioning and maintenance procedures.

WHAT TECHNICAL COMMUNICATION

brings to our customers

  • CREATION OF GRAPHIC STANDARDS AND STYLES

    We take great care in the formatting of the publication media and their aesthetics because they follow the life of your products.
    We create or adapt graphic charters and logos for you so that your technical communication reflects your image.

  • STRUCTURED CONTENT

    Structuring the content, segmenting it into meaningful blocks saves precious time when creating or modifying your technical communication.
    No more need to update 10 documents with a simple change of address.

  • WRITING & INFORMATION GATHERING

    We write, translate and publish your marketing materials, instructions, training materials, operating instructions and manuals.
    One contact person, saving time and economies of scale.

  • TRANSLATION AND FOLLOW-UP

    We work with translation memories for all your technical communication. From the marketing support to the manual.
    A modified document does not need to be completely re-translated.

  • NORMATIVE COMPLIANCE

    Adaptation of your documents to ISO / ANSI standards.
    Technical communication must also follow the rules of the industry.

  • MULTI-SUPPORT PUBLISHING

    We publish on all types of media and have partners for print and web.
    PDF, Web, Online help, virtual and augmented reality, and most often on the basis of the same content!