Technical communication consists of designing, writing and illustrating instructions, manuals and advanced marketing materials.
The technical documentation must be reusable, easily updated and very quickly accessible to the reader.
The design of an instruction manual or leaflet requires clear and direct communication through text and pictures. The strength of our profession is the excellent understanding of our customer’s products. Explaining their functionality and maintenance requires specific skills that our technical writers have mastered to perfection.
Technical communication: technologies and skills
Very concretely, the first skill is listening and understanding. The client doesn’t have time to waste in a too detailed explanation of their designs.
Then several trades and technologies come into play:
- The creation of quality illustrations, whether animated or not, requires the skills of a graphic designer, illustrator and 3D designer.
- Writing texts tailored to the readership (whether a simple user or an experienced technician) requires detailed technical writing skills.
- Publishing in different formats (print, web, online help, embedded application or augmented reality – virtual) requires a variety of skills ranging from expertise in printing standards to computer engineering.
Technical communication: structuring for increased efficiency
No trade is exempt from standardisation. In industry, this is an imperative.
Technical writing is strictly supervised. The content written is referenced, identified and complies with standards.
Technical documentation should be written in segments so that it can be updated, translated and identified as efficiently as possible.