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Source: https://www.karbonic.net/telephonie-3cx-en.html

Telephony and communication

# 3CX telephony, integration and management.

Your telephony is organised alongside the network, user accounts and applications, and integrated into ongoing IT management.

![Workspace with an IP phone and network equipment.](https://www.karbonic.net/assets/service-phone-v9.webp)

## Telephony is part of your IT

3CX, IP phones, applications and the network are configured around your colleagues’ work. Users, call groups, schedules and permissions are organised with you.

## An accessible reception, on premises and remotely

**Example need.** A small organisation wants calls to reach reception, then be answered by available colleagues, including remotely. Schedules, call groups and unanswered calls are defined before configuration.

The 3CX system, IP phones, applications and network rules are tested together. Configuration backups and administration rights are part of support.

## Install, take over and manage

An existing installation can be taken over or a new solution prepared. Access, backups, updates and recovery conditions are integrated into IT management.

## Choose hosting

3CX offers several deployment options: hosting by 3CX, managed cloud hosting or on-premises installation. The choice depends on your needs, editions, network and desired independence.

## Connect telephony with your tools

Integrations with business applications are examined according to available functions and interfaces. Versions, licences and permissions are verified for each installation.

## The planned development with NetWatch

Managing your telephony is a service in its own right. Connecting NetWatch to 3CX for direct system queries is an additional planned development.

[Explore NetWatch](https://www.karbonic.net/netwatch-en.html)

## Start with your usage

The number of colleagues, incoming calls, remote work, reception and existing tools help define the solution and its support.

[Discuss your telephonyFR](https://www.karbonic.net/contact.html)

## Reference documentation

[3CX: editions and hosting](https://www.3cx.com/phone-system/licensing/)  · [3CX: telephony interfaces](https://www.3cx.com/docs/call-control-api/)

A concrete starting point

## Let's discuss what you want to improve.

Describe the difficulty. Options and the work required will be discussed with you.

[Let's discuss your situationFR](https://www.karbonic.net/contact.html) [Work, budget and schedule](https://www.karbonic.net/accompagnement-en.html)